Support

How can we help?

Answers to the most common questions. Still stuck? Email [email protected] and we usually reply within one business day.

Questions

Frequently asked

How do I sign in?
Open the app and choose Sign in with Apple, or enter your email to get a one tap sign in link. Tap the link on your iPhone and you are in. No password to remember.
How do I delete my account and my data?
Open the account menu in the app and tap Delete account. This permanently removes your account along with any items, public pages, and seller profile tied to it. The action is immediate and cannot be undone. See our privacy policy at attiq.io/privacy for the full detail.
How do I publish or remove a public page?
Any item you scan can be published to your attiq.io page at attiq.io/s/your-handle, which leads with the item's real value. Publish from the item screen. To take an item down, open it and unpublish. Publishing is free and you control what is shared.
How do I report or block content I find on a public page?
Every public listing at attiq.io/s/a-handle has a Report this listing action and a Block this seller action. Reports are reviewed and a listing is hidden automatically once enough distinct people report it. We act on reports within 24 hours. Our content policy is at attiq.io/terms.
How do subscriptions, billing, and refunds work?
attiq.io Pro is $7.99 per month or $49.99 per year, billed by Apple through your Apple ID. Cancel anytime in Settings, your name, Subscriptions on your iPhone. Refund requests are handled by Apple through their standard policy at reportaproblem.apple.com.
I subscribed but Pro is not showing. How do I restore it?
Open the app, go to the account or settings menu, and tap Restore Purchases. This re syncs your Apple subscription to the app. If it still does not appear, make sure you are signed in to the same Apple ID you purchased with, then email us.
attiq.io got an identification wrong. What do I do?
Tap Improve this scan on the result and add a short note, for example a maker mark or a measurement. attiq.io re identifies with the new context. On obscure regional pieces, attiq.io flags the result as low confidence rather than guessing.
How do I connect eBay, Depop, or Mercari?
Go to Settings and tap Connected Marketplaces. Each platform is a one time connection. For eBay, sign in on eBay's secure page to authorize attiq.io. For Depop and Mercari, a browser window opens for you to log in, then attiq.io saves the session. After that, any item detail screen shows a tile for each connected platform. Connecting any marketplace is optional and you can disconnect at any time.
Which marketplaces can attiq.io list to?
eBay, Depop, and Mercari are all one tap once your accounts are connected in Settings. Connect each platform once and post to any of them from any item detail screen.
Is my data sold or shared?
No. Your scans live on your device and are never sold. Photos travel to the backend only at the moment of identification, are processed in memory, and are discarded. The one exception is publishing: items you choose to add to your public attiq.io page are stored and shown publicly. You decide what to publish and can remove it anytime. Full detail at attiq.io/privacy.
How do I contact the team?
Email [email protected]. We usually reply within one business day.
Contact

Reach the team

For anything not covered above, including billing, account, or content concerns, email us and we will get you sorted.

Email [email protected]